Privacy Policy

Last updated: September 2025

1. Information We Collect

When you contact us through our website or place an order, we may collect the following information:

  • Name and contact information (email, phone, address)
  • Product interests and inquiries
  • Communication preferences
  • Website usage information through cookies

2. How We Use Your Information

We use your personal information to:

  • Respond to your inquiries and provide customer service
  • Process orders and deliver products
  • Send educational content and product updates (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who help us operate our business (shipping, payment processing)
  • When required by law or to protect our rights
  • With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. For more information, see our Cookie Policy.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information is typically retained for 3 years after last contact.

8. International Transfers

Your information may be transferred to and processed in countries other than Slovakia. We ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Innova Wellness
Námestie slobody 22
066 01 Humenné, Slovakia
Email: [email protected]
Phone: +421 907 648 213